Privacy Policy
Effective Date: 22nd of September 2025
Last Modified Date: 13th September 2025
We respect your privacy and are committed to protecting any personal data you provide to us. This Privacy Notice sets out how we, Voxco Communications Limited (‘Data Controller’), located at the unit 2a, 17/F, Glenealy tower No.1,
Glenealy Central, Hong Kong SAR,, (hereinafter, ‘Voxco’, ‘We’, ‘Our’ or ‘Us’) collect, store and use information about you when you use or interact with our website, and where We otherwise obtain or collect information about you.
What is Personal Data & How do We handle it?
Personal data means any information that can directly or indirectly identify an individual, including any information that constitutes personal data within the meaning of applicable privacy Laws. We collect and process your personal data when you provide it to Us through our ‘Contact Me’ form or when you communicate with Us through our email. We do not collect any other personal data or use tracking technologies, beyond what is outlined below and on Our cookie policy.
Below is an overview of the categories of personal data We process and examples thereof:
Categories of Personal Data | Examples |
Identifying data and contact details |
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Correspondance |
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We do not use your data for marketing, we do not share it with third parties, or use it for any automated decision-making or profiling.
Purpose & Legal Basis to Process your Personal Data
We process your personal data in order to respond to your inquiries, provide you with the support you require, and maintain effective communication with you. The legal basis for this processing emanates from the General Data Protection Regulation (‘GDPR’), as it is necessary for the performance of a contract or to take steps at your request prior to entering into a contract, as well as processing your data based on our legitimate interest in ensuring effective communication and fulfilment of a service. Additionally, We may retain correspondence for quality assurance and legal compliance purposes.
Transfer of Personal Data to other Countries
We may transfer your personal data, store, or process it in countries outside the European Union (‘EU’) and the European Economic Area (‘EEA’). While these countries may not offer the same level of data protection as within the EU or the EEA, We take appropriate safeguards to ensure that your personal data remains protected in accordance with the GDPR.
Such safeguards may include the use of Standard Contractual Clauses (‘SCCs’) approved by the European Commission, or other lawful mechanisms to ensure an adequate level of protection. Where required, We will also conduct risk assessments and implement additional security measures to protect your data.
Upon your request, We can provide you with the categories of data recipients whom We share your personal data with, and also specific information about data transfers to third countries, if applicable.
Recipients of your Personal Data
Voxco may engage third-party service providers to process your personal data as necessary to deliver the services you have requested. Such data sharing will occur strictly in accordance with this Privacy Notice and will be governed by appropriate contractual safeguards to ensure the protection and confidentiality of your information.
In addition, Voxco may disclose your personal data to governmental authorities, law enforcement agencies, or regulatory bodies where required to do so for the purposes of preventing or investigating potential criminal activity. We may also be legally obligated to respond to court orders, subpoenas, or other official legal requests. In certain circumstances, applicable laws may compel us to share your data with designated institutions, which may, in turn, use your information in accordance with their investigatory and enforcement procedures.
How long do We keep your data for?
Voxco will not retain your personal data longer than necessary for the purposes for which it is collected or processed, unless longer retention is required by law. If your personal data is no longer necessary for Us, We will securely delete the relevant personal data or anonymise it.
The necessary retention period is determined by various criteria including the nature of the data, purpose of the processing, the legal basis, whether there are any applicable legal obligations or industry codes of conduct, and other factors.
Protection of your Personal Data
We take appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure, and unauthorised medication of personal data. For example, We use secure network connections, firewalls, encryption, and anonymise data where possible. However, you acknowledge that no method of transmission over the internet, nor any methods of electronic storage, is 100% secure. We do Our best to protect your personal data, but We cannot guarantee its absolute security. Our employees and contractors have restricted access to personal data to a need-to-know-basis subject to confidentiality agreements.
We have adopted procedures to deal with any actual or suspected breach of security safeguards involving personal data. Unless otherwise prohibited by applicable law, We will promptly notify you in the event of a breach which could reasonably result in a real risk of significant harm to you. We will also report any such breach to the competent authorities as required by applicable laws and keep a record of any such breach to the extent required by applicable laws.
What are your Rights?
You have a number of rights with regard to the processing of your personal data, including:
- Right of access: You have the right to request access to the personal data we hold about you. You may exercise this right by contacting Us through the method provided in the ‘Contact Us’ section below.
- Right to rectification: You have the right to request the correction or completion of your incorrect or incomplete personal data to the extent allowed by law. If you believe that the personal data We hold about you is inaccurate, incomplete or not current, you must contact Us immediately and We will correct the information if We are satisfied that a correction is required.
- Right to erasure: You may request the deletion of your personal data under reasonable circumstances. Kindly note that the right of deletion is not absolute and may be limited, this means that We will not be able to exercise erasure in relation to personal data that We need to keep, this may emanate from for example, a legal obligation We are subject to.
- Right to restriction of processing: You have the right to request that We limit the processing of your personal data in certain situations.
- Right to data portability: You have the right to receive your personal data that you have provided Us with, in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
- Right to object: You may object to the processing of your personal data where processing is based on legitimate interests, tasks carried in public interest and/or where your personal data is processed for direct marketing, including profiling. The first will require a balanced assessment of your interests, rights and freedoms against Our legitimate interest, while the latter is an absolute right.
- Right to withdraw consent: Where We rely on your consent to process your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact Us using the contact details provided in the section below. We may need to verify your identity before responding to your request to protect your privacy and security.
Please note that We will respond to any of Your requests about your rights without undue delay and in any case within 30 days from date of receipt of your request, this period may be further extended in line with applicable law. Finally, please note that you have a right to lodge a complaint with a supervisory authority in the Member State of your habitual residence, place of work or place of alleged infringement, if you believe that our processing of your personal data violates applicable data protection laws.
Contact Us
For questions or comments regarding this Privacy Notice or the processing of Your personal data by Voxco, you may contact Us via e-mail at privacy@voxcocom.com.
Changes to This Policy
We reserve the right at Our discretion to change or modify Our Privacy Notice from time to time. All changes to this Privacy Notice are effective as of the stated ‘Last Modified’ date and your continued use of the Website after the last revised date will constitute acknowledgment and understanding of those changes.